Warranty Policy

Shop With Confidence

At Tukkiyo, we want you to feel confident when shopping with us. That’s why eligible products are covered by a 1-year limited warranty against qualifying manufacturing defects.

Our warranty is designed to give you added peace of mind and support after your purchase.

1-Year Limited Warranty

Eligible products purchased from Tukkiyo are covered for one (1) year from the original purchase date against qualifying manufacturing defects under normal and intended use.

If you experience an issue with your product during the warranty period, please contact our customer support team. We’ll review the issue and help determine the appropriate solution.

Depending on the nature of the issue, the resolution may include troubleshooting, replacement of the defective product, or another appropriate solution.

30-Day Returns

Our 30-day return policy is separate from the product warranty.

If you change your mind or are otherwise eligible for a return, you may request a return within 30 days of delivery, subject to the terms and conditions outlined in our Return & Refund Policy.

For manufacturing defects that occur outside the 30-day return period, the product may still qualify for warranty support during the applicable 1-year warranty period.

What Is Covered?

The 1-Year Limited Warranty may cover:

Manufacturing defects

Defective components or materials

Hardware issues that occur under normal and intended use

Product defects that prevent the product from functioning as intended

All warranty claims are subject to review.

What Is Not Covered?

The warranty does not cover problems resulting from:

Accidental drops, impacts, or physical damage

Water or liquid damage

Improper use or misuse

Unauthorized modifications or repairs

Normal wear and tear

Improper handling, storage, or operation

Cosmetic damage that does not affect functionality

Damage caused by accessories or equipment not supplied with the product

Loss or theft of the product

How to Make a Warranty Claim

If you believe your product has a qualifying manufacturing defect, please contact us and provide the following information:

Full name

Order number

Product name

Description of the issue

Photos or videos showing the issue, if applicable

Providing clear information and photos or videos can help us review your claim more efficiently.

Warranty Claim Review

All warranty claims are subject to review. Our support team may request additional information, photos, videos, or other details to help identify the cause of the issue.

If the issue is determined to be covered under the warranty, we will work with you to determine an appropriate resolution.

Please contact us before sending any product back for warranty service. Do not send a product to an address without receiving instructions from our support team.

Important Information

The warranty applies to eligible products purchased from Tukkiyo and is subject to the terms of this policy.

The warranty does not replace or limit any rights you may have under applicable consumer protection laws.

Warranty coverage does not extend to damage caused by misuse, accidents, unauthorized modifications, or other exclusions described above.

Need Help?

If you have questions about your warranty, return eligibility, or a product issue, our customer support team is here to help.

Email: support@tukkiyo.com
Phone: +1 816-441-4871

Business Address
117 S Lexington St Ste 100
Harrisonville, Missouri 64701
United States

We're Here to Help

Your satisfaction matters to us. If something isn't working as expected, please reach out to our support team. We'll review your situation and do our best to help you find an appropriate solution.